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October 2009
In this issue:
● Going for the GOLD
● Windows 7
● Business Continuity
● Get the Big Picture
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Business Continuity: Business as usual. No
matter what.
Five steps every business should take to prepare for a business interruption.
When people think of disasters, they generally envision hurricanes, tornados or floods – catastrophic events that devastate communities. But for a business, a disaster can be something as small as a failed switch or computer virus. These seemingly minor events can have a shocking impact on a business, often bringing operations to a standstill.
“The impacts of an interruption can be stunning,” says Bob Boyd, President and CEO of Agility Recovery Solutions, the industry leader in mobile business continuity solutions for small to mid-sized businesses. “Statistics indicate that about 60 percent of the businesses affected by a disaster will not survive because they do not have a recovery plan in place.”
Creating a basic, executable business continuity plan is one of the most important steps you can take to protect your organization and assure business as usual – no matter what the scenario. Below are five key steps to help you get started.
Read on
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Just for Laughs
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Quote of the Month
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A grandmother
pretends she
doesn’t know who you
are on Halloween.
~Erma Bombeck
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Going for the GOLD
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 I am happy to report that StrategicFusion has recently attained its GOLD Certified Partner Status with Microsoft. Previously we were a Certified Partner, now we are GOLD Certified. This does not change our additional Small Business Specialist Certification from Microsoft, except that it might look a little better now that we are GOLD. This certification is something we have worked and strived for as it helps further differentiate us when talking to our clients and prospects.
Microsoft doesn’t make it easy to attain GOLD level certification, but they do make it easy to understand what is needed to attain it. For example, Not only do we need to have certain levels of staffing to help address client computer issues, but we need to show proficiency, via direct customer feedback (e.g. references), regarding our knowledge, experience and how well we did on a particular project. Our references are stellar, but then again, so are our clients!
 Running a Help Desk and Support team for hundreds of users can be logistically challenging but a challenge we look forward to, and embrace, every day. Clearly our clients think we are doing a good job as our overall satisfaction rating from our most recent annual Customer Satisfaction Survey (affectionately called CSAT) was 95%. I wasn’t surprised by this, as our own survey’s validate this data, but nevertheless I was very pleased to hear such positive feedback from our clients.
I believe a huge part of our success is based on two things, the people that make up StrategicFusion, without them we would have nothing to deliver, and secondly, but no less important our clients without whom we would not exist. One of the key learning’s we have had is that communicating clearly and repeatedly is crucial to our success and the success of those we server.
Of course like any business there is always room for improvement, any good company (especially in the technology sector) knows that when sitting on your laurels your competitors, and the market in general can (and will) pass you by.
So rest assured we will not stop, we will not sit back, we will continue to march forward with Microsoft as our Partner, putting our clients best interest first!
Mike
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Windows 7 Professional Has Arrived
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Keep Your Business Moving Forward with Windows 7 on your PC
 Designed to meet the needs of small and midsize businesses, the Windows® 7 Professional operating system delivers a powerful combination of innovation, improved performance, and productivity.
We’re ready to help focus on what matters most, your business, by providing you with a solution that:
►Works the way you want. Fast, reliable, and compatible, Windows 7 Professional delivers a solid foundation for running a business in today’s competitive environment.
►Helps you get more done. Find what you need quickly, easily connect to your networks, and be more productive—whether you’re at work, at home, or on the road.
►Safeguards your work. Keep your business up and running with new security and recovery options that help prevent security threats and data loss.
Contact us to find out how Windows 7 Professional can benefit your business today.
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Get the Big Picture
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Assessing your information technology
You are certainly familiar with the Rube Goldberg machine – the delightfully convoluted set of processes required to accomplish a simple task. In the day to day interactions of information technologies, Goldberg is often hard at work. It only takes a tiny disagreement between software codes or a mismatch of operating systems for the marble wobbling down the chute to end up on the floor.
Ideally, you should be evaluating your IT investment initiatives in the context of a comprehensive business strategy that ensures maximum returns and facilitates that all-important “alignment” of IT and business requirements. But the real world too often delivers unrestrained marbles.
Read on for more
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